I encountered an ad that I can’t close.

Unfortunately, sometimes ads can have technical issues. In an ideal world, we'd offer our game completely ad-free. However, in order to keep our team going and continue delivering great experiences, we have to include some ads. When you purchase the 'Remove Ads' option, you're not only improving your own experience but also directly supporting our team and helping us to keep doing what we love.

If you have encountered a buggy ad, please send an email to support.ios.phrases@minimega.zendesk.com, let us know which ad so that we can report it to the ad providers. A screenshot of the offending ad will help us track it down.

I found a spelling mistake.

Generally we try to avoid words with ambiguous spelling e.g. (COLOR vs. COLOUR) if we do use a word with ambiguous spelling, we tend to go with the American version.

If a particular puzzle is localised then we sometimes use the local spelling e.g. (SYDNEY HARBOUR vs. SYDNEY HARBOR). The English language is fluid and always open to interpretation, we celebrate this.

If you find an error in a puzzle, please let us know. Send an email to support.ios.phrases@minimega.zendesk.com and we will fix it as soon as possible.

I was offended by a puzzle.

It’s never our intention to offend anyone with our word puzzles, and we sincerely apologise. Bonza Phrases is played around the world and sometimes things can get lost in translation. Please send an email to support.ios.phrases@minimega.zendesk.com and let us know which puzzle.

I was offended by an ad.

We understand that some ads may not always match our wholesome values. In an ideal world, we'd offer our game completely ad-free. However, in order to keep our team going and continue delivering great experiences, we have to include some ads. When you purchase the 'Remove Ads' option, you're not only improving your own experience but also directly supporting our team and helping us to keep doing what we love.

If you have encountered an offensive ad, please send an email to support.ios.phrases@minimega.zendesk.com, and let us know which level you were up to and how many coins you had. We will help you get back to the same place.

I lost my progress. How do I get back to where I was?

Please make sure you are correctly signed into iCloud and Game Center. Some players have had success restoring progress by signing out and signing back into Game Center.

If you are still having trouble, send an email to support.ios.phrases@minimega.zendesk.com and let us know which level you were up to and how many coins you had. We will help you get back to the same place.

I bought some coins but they didn't appear.

Please send an email to support.ios.phrases@minimega.zendesk.com. Tell us how many coins you bought and approximately when you made the purchase. We will get back to you as soon as we can.

I paid to remove ads but I'm still getting ads.

Please send an email to support.ios.phrases@minimega.zendesk.com. Tell us how many ad-free days you bought and approximately when you made the purchase. We will get back to you as soon as we can.

I found a bug/technical issue.

Opps! Sorry about that. It would help if you could tell us more information. Please send an email to support.ios.phrases@minimega.zendesk.com with more details:

What version of Bonza are you using?
What device are you using?

What were you doing when the issue happened?

A screenshot will also help us diagnose the issue.

I have another question or comment.

We welcome your feedback and comments. Please contact us at support.ios.phrases@minimega.zendesk.com We will get back to you as soon as we can.